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14 February 2011

How to keep tenants happy?

Keeping tenants happy will make them stay longer and do less damage to the property.  The bonus comes when they refer people to you.  There are a few ways to keep them happy.

Make the community inviting and the people feel as if they are part of a community and their home.  A community looks out for their neighbors and each other without involving the property manager in some cases.  People generally want to feel like they belong to a group and live in a nice safe area.  Since people will know each other, crime is less likely to happen.

Landlords, property managers and owners can host a party.  It is best if the tenants think they are dealing with the poor property manager who is just doing his or her job than the owner.  It can be done in a common areas or even a park.  The party can even have a theme like Valentines for singles or date night for couples or a Spring Fling to welcome the warm summer months.  It can also be game night.

Tokens of appreciation to thank them for helping keeping the area looking nice or for some other reason and can be as simple as a box of chocolates, food coupons, or a bit bigger like a small turkey for Thanksgiving. 

Developing community pride is the goal.  Develop a guide to an overall community development that is based on the participation of the members of the community for bonding and or for mutual planning and decision-making activities.   The property managers can also find out about problems when they are still minor and easy to fix the problem before it becomes expensive.

By building strong community of tenants that feel like the property is their home then they are more likely to take care of the property.  They will take pride in living there.  They will stay longer and this lowers vacancy losses also the residents of the property will maintain it better and this reduces  repair expenses.   As the owner invests in the people then they also invest in the community and increase property value.

By Andy Carson  14 Feb 2011

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